Privacy Policy - Griffify Web Services

TL;DR: We collect contact and project details to respond to service inquiries and deliver projects. We do not sell personal data. Requests for access or deletion can be sent to sales@griffify.com.

1. Scope

This Privacy Policy applies to Griffify Studios LLC and the Web Services website experience, including project request forms, customer quote portal features, and operational notifications.

2. Information We Collect

Contact details you submit (name, email, phone, company)
Project details and timeline information from request forms
Operational metadata such as timestamps, IP address, and browser details for security and fraud prevention
Customer portal activity needed to manage quote lifecycle and payment status

3. How We Use Information

Respond to inquiries and prepare scoped project quotes
Deliver customer portal functionality (quotes, feedback, payment status)
Send owner notifications for inbound requests and workflow events
Maintain service quality, security, and compliance obligations

4. Sub-processors

We rely on specialized providers to operate the service:

Heroku for application hosting
Neon for PostgreSQL database infrastructure
Stripe for payment checkout and confirmation workflows
Twilio for owner SMS notifications

5. Security

TLS-encrypted traffic in transit
Access controls and environment-based secret management
Reasonable safeguards aligned to modern web-service practices

6. Data Retention

Lead and project records are retained as needed for sales follow-up, legal obligations, and service operations, unless deletion is requested and retention is not legally required.

7. Your Rights

You can request access, correction, or deletion by emailing sales@griffify.com.

8. Changes

We may update this policy as our service evolves. Material updates will be reflected with a revised effective date.